We are 100% dedicated to maintaining the highest level of quality for both our products and our customer experience. Please do not hesitate to contact us via any of the below mode of contact with questions :
What’s App – +91-9309329987 (Available from 11am to 6pm)
Email- support@stylishwodrobe.com
Call – +91-9309329987 (Available from 11am to 6pm)
We love our products and want to make sure you love them too.
RTO DUE TO INCORRECT INFORMATION FROM CUSTOMER :
Incase of an incorrect phone number, address or pincode, the order could be returned back to origin. In such cases, the customer will have to bear the re-shipping charges mentioned on the chart below, after which the order will be dispatched again. Note: We have no cancellation or refund policy.
EXCHANGE POLICY
PRODUCTS AND CRITERIA ELIGIBLE FOR EXCHANGE
- Tops, Shirts, Co-ord sets and dresses have no exchange policy
- Products purchased on sale have no exchange policy
- All types of denim, pants, and Skirts can be exchanged
| EXCHANGE AVAILABLE | EXCHANGE TYPE | EVIDENCE REQUIRED |
|---|---|---|
| Customer wants to change the size | Paid | Price of tag and the product |
| Wrong size (s) was shipped by us | Free | Price of tag and the product |
| Customer received the wrong product | Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted. |
| Customer wants to change the product | Paid (only if the desired product is in stock) | Price of tag and the product |
| Customer received Defective product (s) | Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted |
| Missing Product (s), package has a smaller number of products than your order | Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted |
REFER TO THE CHART BELOW FOR SHIPPING AND PICKUP CHARGES
| Header 1 | Header 2 |
|---|---|
| 1 Product | ₹ 150/- (0.5 kg to 1kg) |
| 2-3 products | ₹ 290/- (2kg) |
| 4-6 products | ₹ 470/- (5kg) |
| 7-8 products | ₹ 600/- (7kg) |
| 9-12 product | ₹ 750/- (10kg) |
| Above 12 products | Quotation will be provided by the management |
WHAT IS NOT COVERED IN EXCHANGE
- Notifying after 3 days regarding the exchange
- Fail to provide the necessary evidence
- Product used or dirty
- Product Without Tag(s)
- Changed mind: If the item is just not your style or does not fit you (but the size is as per what is mentioned on the website), we, unfortunately, do not accept the request
- Product quality issue: If you do not like the quality of fabric or stitching (but you have received the same request
UNBOXING RULES FOR RETURN AND EXCHANGE
Read carefully for missing, damaged, or wrong products delivered.
Unboxing video should start with
(a) all 4 sides view
(b) top & bottom view
(c) then full unboxing. It must be a single video NO PAUSE NO CUT
Video should be taken from a distance to fully cover the opening of the package
Close-up of unboxing video not accepted
After unboxing, the product is to be opened and the damage or number of items is to be clearly shown in the video
Video to be submitted within 72 hours
Only genuine issues will be entertained
RETURN REFUND POLICY:
We do not have an open return refund policy, however, under the following circumstances, we do provide return refunds.
- Product unavailable or out of stock
- We shipped the wrong size/defective product/product got lost in transit and your desired size is currently unavailable with us for exchange, in such cases we will issue a return refund
- Refunds will be done within 7 working days
PROCESS TO EXCHANGE
If you received a DEFECTIVE/ WRONG PRODUCT, you may return your purchase for an exchange within 72 hours of order delivery.
To make a return, share the Proper Unboxing Video of the order on
WhatsApp- +91-9309329987 or E-mail- support@stylishwodrobe.com
and please make sure to include the reason for your exchange.
Make sure to open the packet after showing the shipping label in the video and unbox it in front of the camera and there should be no pauses in between
Your exchange order will be shipped within 1 to 3 days of pickup. If the product for the exchange order is out of stock, a refund will be issued
after receiving your parcel. Please allow 7 working days to process the refund.
Returns must be in unused condition and with all the original packaging including all tags. NO EXCHANGE/REFUNDS WILL BE ISSUED FOR
PRODUCTS RETURNED IN A USED CONDITION.
FRAUDULENT BEHAVIOR
Stylish Wodrobe reserves the right to cancel any order if found inappropriate or fraudulent. Also, in such cases order will be cancelled without any refund.
Inappropriate behavior includes but is not limited to unethical transactions, moral misconduct, and using abusive words, within the Stylish Wodrobe community.