Frequently Asked Questions

  1. How long will it take for my order to reach me?
    Orders are usually delivered within 03 to 10 working days depending upon the pincode. However, some orders might take more than 10 days to deliver due to unforeseen circumstances.
  2. How do I track my order?
    Orders can be tracked by going to the My Orders section alternatively a tracking link will be shared via Email and SMS/WhatsApp.
  3. How do I cancel my order?
    Orders once placed can not be cancelled under any circumstances.
  4. Can I change the shipping address of my order?
    Your shipping address can be changed until the order has not been shipped from our end. Kindly Whatsapp us on +91-74983 96726  or Email- support@stylishwodrobe.com
  5. Where can I view my past orders?
    You can view all your orders under the MY ACCOUNT section of your Stylish Wodrobe account. Please note: If you guest checkout while placing the order, log in with the same phone number/email you used while placing the order.
  6. What is the cancellation policy of SW?
    Orders once placed cannot be cancelled under any circumstances
  7. What is your return and exchange policy?
    Read our exchange policy here
  8. How do I track my replacement order?
    A tracking ID will be shared on your email and on WhatsApp/SMS
  9. It has been 10 days and I have no update about my order on the website. What should I do?
    Kindly check if you have received any e-mail, with your Order ID as the subject, intimating you about the delay in the order. In any case, you have not received any intimation about the delay in your order even after 10 days, e-mail us at support@stylishwodrobe.com with your issue.
  10. Do you offer returns and refunds?
    We do not offer returns and refunds, however, provide store credit in case you do not want to exchange the product at that time. Store credit will be valid for 120 days from date of issuing. To know more click here
  11. Can I exchange items bought on sale?
    Unfortunately, items bought under sale cannot be exchanged or refunded
  12. How do I use my SW voucher/coupon code?
    A voucher or Coupon code can be redeemed at checkout under “Apply Coupon”
  13. What is a store credit? 
    One Store credit = ₹1, which can be redeemed while checkout.
    It can be used for future purchases within the same store. Instead of receiving a cash refund, the customer receives a credit, which can be applied towards any item in the store. This credit is usually provided as a code or added to the customer's account.
  14. How long will the store credit/gift voucher be valid for?
    A store credit will be valid for 120 days from the date of issue.
  15. What should I do if I receive a wrong/damaged product or if items are missing in my shipment?
    In case of missing, damaged, or wrong products delivered, an unboxing video is mandatory and only complaints attached to an unboxing video will be entertained.
    - The unboxing video should start with:
    - (a) all 4 sides view
    - (b) top & bottom view
    - (c) then full unboxing. It must be a single video NO PAUSE NO CUT
    - Video should be taken from a distance to cover the opening of the package fully
    - Close-up of unboxing video not accepted
    - After unboxing, the product is to be opened and the damage or number of items is to be clearly shown in the video
    - Video to be submitted within 72 hours
    - Only genuine issues will be entertained
  16. How can I exchange my product if I have size issues?
    Read our exchange policy here
  17. I did not like the product therefore I want to return it. How do I proceed
    Unfortunately, we do not have a return/refund policy. However, you can opt for a refund as store credit which will be valid for 120 days. Kindly read the exchange policy here.
  18. My amount got deducted while placing an order and the order did not get placed either, what should I do?
    Under such circumstances please wait for 1 hour for it to reflect in your order history. Even after an hour If the order is not reflected in the order history section, you can write us an email or WhatsApp us at +91 74983 96726 . Our support team will revert within 24-48 hours. Rest assured your money is safe with us.
  19. Do you offer COD?
    Yes, we offer Cash On Delivery at an extra cost of INR 120/- above your cart value.
  20. I am still determining my size, how do I know how to choose the right size?
    You can refer to our size chart which you will find on every product page. Please note, that our denims are true to waist size, so please order your denims as per your waist size and not as per other branded jeans.
  21. Are there any special discounts or offers available for first-time buyers?
    We currently do not offer any discounts for first-time buyers. However, you can earn coins after every purchase which can be redeemed in your future purchases.
  22. What if my product has been returned without being delivered?
    In case of an incorrect phone number, address, or pincode, the order could be returned to its origin. In such cases, the customer will have to bear the re-shipping charges 149/-.
    Note: We have no cancellation or refund policy in this case.
  23. How can i buy a gift voucher?
    To buy a gift voucher, kindly contact us at support@stylishwodrobe.com 
  24. Do you have 24 size available?
    Unfortunately, we do not have size 24 available. Our denim sizes start from size 26. 
  25. Do you ship internationally?
    We only ship all over India as of now. We may have international shipping in the future
  26. I received a call from a person claiming to be the delivery person for my Stylish Wodrobe order and is asking for a small amount to be transferred. What should i do?
    - ₹5 - ₹10 scams- Please do not entertain any calls asking you to reactivate your parcel by paying a small amount of ₹5-10.
    - Do not click on any link shared by anyone
    - Do not share any OTP with anyone apart from the delivery guy standing at your doorstep
    We would not be responsible for any scams that happen to you, please be alert & safe. For any doubts feel free to contact us.
  27. What if my order is marked as delivered but not delivered?
    Under any instance, if the order has been marked delivered by our courier partner and has not been delivered, the issue has to be raised within 24 hrs with us by sending us an e-mail at support@stylishwodrobe.com or whatsapp us on +91 74983 96726. We will accordingly get in touch with our courier partner and resolve the issue at the earliest possible.