Frequently Asked Questions
Your Questions, Our Answers
Orders
What if an item I ordered is out of stock?
In rare cases where a product runs out of stock, we offer customers the option to select an alternative product. If they choose not to select an alternative, we issue store credit for the out-of-stock item and ship the available (s) items from the order
Where can I view my past orders?
You can view all your orders under the MY ACCOUNT section of your Stylish Wodrobe account.
Please note: If you guest checkout while placing the order, log in with the same phone number/email you used while placing the order.
How can i buy a gift voucher?
To buy a gift voucher, kindly contact us at support@stylishwodrobe.com
Are there any special discounts or offers available for first-time buyers?
Yes, we provide discounts or special offers for first time buyers. You can check and apply the available offers during checkout.
I am still determining my size, how do I know how to choose the right size?
You can refer to our size chart which you will find on every product page. Please note, that our denims are true to waist size, so please order your denims as per your waist size and not as per other branded jeans.
Do you have 24 size available?
Unfortunately, we do not have size 24 available. Our denim sizes start from size 26.
How do I cancel my order?
We do not have a cancellation policy. Orders once placed can not be cancelled under any circumstances.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹990. For orders below ₹990, a ₹99 shipping fee applies. Cash on Delivery (COD) orders include an additional ₹99 COD charge.
How long will it take for my order to reach me?
Orders are usually delivered within 03 to 10 working days depending upon the pincode. However, some orders might take more than 10 days to deliver due to unforeseen circumstances.
Do you ship internationally?
We only ship all over India as of now. We may have international shipping in the future
What should I do if I receive a wrong/damaged product or if items are missing in my shipment?
In case of missing, damaged, or wrong products delivered, an unboxing video is mandatory and only complaints attached to an unboxing video will be entertained.
- The unboxing video should start with:
- (a) all 4 sides view
- (b) top & bottom view
- (c) then full unboxing. It must be a single video NO PAUSE NO CUT
- Video should be taken from a distance to cover the opening of the package fully
- Close-up of unboxing video not accepted
- After unboxing, the product is to be opened and the damage or number of items is to be clearly shown in the video
- Video to be submitted within 72 hours
- Only genuine issues will be entertained
Exchange & Returns
How do I start an exchange or return?
Head to our Exchange Center at the bottom of our website, enter your Order ID and contact number, and follow the steps to raise your request easily. To submit a request, click here Exchange Centre
How can I exchange my product if I have size issues?
Head to our Exchange Center at the bottom of our website, enter your Order ID and contact number, and follow the steps to raise your request easily. To submit a request, click here Exchange Centre
Do you offer returns and refunds?
We do have a return policy in place, but please note that instead of a refund, we issue store credit for returns. Store credit will be valid for 365 days from the date of issue. To know more click here
What is a store credit?
Store credit is a virtual balance that you can use to make your next purchases from our website. It is typically issued as a result of returns and exchanges. Instead of receiving a cash refund, the customer receives a credit, which can be applied towards any item in the store. This credit is usually provided as a code or added to the customer's account on the website.
How do I use my SW voucher/coupon code?
To use a gift card/voucher, select the ‘Gift Card’ option from the payment method and then apply your gift card code.
How long will the store credit/gift voucher be valid for?
A store credit will be valid for 365 days from the date of issue.
I did not like the product, therefore, I want to return it. How do I proceed?
We do have a return policy in place, but please note that instead of a refund, we issue store credit for returns. Store credit will be valid for 365 days. To get store credit, please submit your return request through the Exchange Centre
Payment
My amount got deducted while placing an order and the order did not get placed either, what should I do?
Please contact us via WhatsApp (+91 7397846291), or Call (022-489-03876) and share a screenshot of the payment, transaction details, and your registered email ID. Our team will verify the details and resolve the issue for you at the earliest.
Is there any extra charge for COD?
Yes, a small ₹99 COD fee is added to cover handling costs.
I received a call from a person claiming to be the delivery person for my Stylish Wodrobe order and is asking for a small amount to be transferred. What should i do?
- ₹5 - ₹10 scams- Please do not entertain any calls asking you to reactivate your parcel by paying a small amount of ₹5-10.
- Do not click on any link shared by anyone
- Do not share any OTP with anyone apart from the delivery guy standing at your doorstep
We would not be responsible for any scams that happen to you, please be alert & safe. For any doubts feel free to contact us.
Delivery & Tracking
How do I track my order?
Orders can be tracked by going to the My Orders section alternatively a tracking link will be shared via Email and SMS/WhatsApp.
It has been 10 days and I have no update about my order on the website. What should I do?
Kindly check if you have received any e-mail, with your Order ID as the subject, intimating you about the delay in the order. In any case, you have not received any intimation about the delay in your order even after 10 days, e-mail us at support@stylishwodrobe.com with your issue.
What if my order is marked as delivered but not delivered?
Under any instance, if the order has been marked delivered by our courier partner and has not been delivered, the issue has to be raised within 24 hrs with us by sending us an e-mail at support@stylishwodrobe.com or whatsapp us on +91 7397846291. We will accordingly get in touch with our courier partner and resolve the issue at the earliest possible.
What if my product has been returned without being delivered?
In case of an incorrect phone number, address, or pincode, or due to the unavailability of the customer, the order could be returned to its origin. In such cases, we offer reshipment to the customer with a re-shipping charge of ₹99. If the customer does not want to proceed with the reshipment, we provide store credit for the order value minus ₹99.
Note: We have no cancellation or refund policy in this case.
How do I track my replacement order?
A tracking ID will be shared on your email and on WhatsApp/SMS