Stylish Wodrobe ("we"&"us") is the operator of https://stylishwodrobe.com/.
By placing an order through this website you will be agreeing to the Terms & Conditions mentioned below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

WhatsApp - +91-7498396726

Email- support@stylishwodrobe.com  

Call - 022-489-03876

Customer Support will be available from 10:30 AM to 06:30 PM through Mondays to Saturdays with a Sunday off

Exchange Policy

1. Exchange is only valid for 6 days from the date of product delivery
2. To proceed with the exchange, the product must be in its original condition along with tags intact and original packaging
3. Exchange can only be made to change the size of the same product or to purchase a different product.
4. If the new product of exchange is of a higher value, then the difference amount will be borne by the customer
5. If the new product of exchange is of a lesser value, then the difference amount will be credited as a Gift Card/Store Credit
6. A nominal fee of ₹99/- will be charged for all exchanges
7. If the new desired size (as listed on the website) is not available and the customer chooses not to proceed with a different product, then a store credit will be issued of the original order value minus an exchange fee of ₹99/-
8. The store credit will be valid for a total of 120 days from the date of issue. 

 Why do we charge an Exchange Fee: 

We charge an exchange fee to cover the costs associated with processing the exchange, such as shipping and handling. This fee helps us maintain the quality of our service while managing operational expenses. 

 WHAT IS NOT COVERED IN EXCHANGE?

• Accessories, Socks, Innerwear have no exchange policy
• Products purchased on sale have no exchange policy
• Fail to provide the necessary evidence
• Product used or dirty
• Product Without Tag(s)

 IN CASES OF DAMAGED/ WRONG/ INCOMPLETE ORDER RECEIVED, AN UNBOXING VIDEO WILL BE REQUIRED

• If you received a DEFECTIVE/ WRONG/ INCOMPLETE order, you may return your purchase for an exchange by notifying us within 48 hours of order delivered
• To make a return, share the Proper Unboxing Video of the order on E-mail- support@stylishwodrobe.com and  make sure to mention your Order ID and the reason for exchange in the e-mail
• Make sure to open the packet after showing the shipping label in the video and unbox it in front of the camera and there should be no pauses in between
• Your exchange order will be shipped within 3 to 5 business days of pickup
• Returns must be in unused condition and with all the original packaging and tags 

NO EXCHANGE OR STORE CREDIT WILL BE ISSUED FOR PRODUCTS RETURNED IN A USED CONDITION

UNBOXING RULES FOR RETURN AND EXCHANGE

Read carefully for missing, damaged or wrong products delivered.

• The unboxing video should start with (a) all 4 sides view, (b) top & bottom view and (c) the full unboxing process. It must be a single video NO PAUSE NO CUT
• Video should be taken from a distance to fully cover the opening of the package
• Close-up of unboxing video will not be accepted
• After unboxing, the product is to be opened and the damage or number of items is to be clearly shown in the video
• Video to be submitted within 48 hours of delivery
• Only genuine issues will be entertained

How do I raise a second exchange request for my order?

We do not have a second exchange policy. However, if you still want to initiate the exchange, a shipping fee ₹250/- and difference amount (if applicable) will be charged for a second exchange. To proceed, please e-mail us on support@stylishwodrobe.com .

When will my pickup for size exchange take place?

Reverse pickup will be done in 2-3 working days by our courier partner. However, the reverse pickup solely depends on the service availability in your PINCODE.In case your pincode is non-serviceable for a reverse pickup, you’ll have to courier the product(s) through IndiaPost Registered Parcel to our warehouse and a reimbursement of upto ₹99/-  as courier charges will be applicable.

When will my exchange product dispatch?

After the pick up is done, a payment link of the exchange fee (₹99/-) and difference amount (if applicable) will be sent to your e-mail. Exchange orders will be dispatched within 3 to 5 working days after the exchange fee has been paid.

Why did the pick-up of my order fail?

We make three attempts to pick up the order. If the order is not picked up on the third attempt, the pickup request will be marked as failed. We will reinitiate the pickup in such cases, once you reach us by sending us a whatsapp text on +91-7498396726.

RETURN - REFUND POLICY

Incase, you do not wish to exchange the product, you can opt for a Refund as Store credit in the exchange centre. However, the store credit will be valid for 120 days.

FRAUDULENT BEHAVIOR

Stylish Wodrobe reserves the right to cancel any order if found inappropriate or fraudulent. Also, in such cases order will be canceled without any refund.

Inappropriate behavior includes but is not limited to unethical transactions, moral misconduct, and using abusive words within the Stylish Wodrobe community. 

PROCESS OF RETURN & EXCHANGE

1. Scroll down to the bottom of the page, where you will find the ‘Exchange Centre’ option. 
2. Click on ‘Exchange Centre’ 
3. You will be redirected to our exchange portal. 
4. Insert your ORDER ID & E-mail id 
5. You will be able to see your order history 
6. Select the order you want to exchange 
7. Select your reason for exchanging the product
8. Upload a minimum of 3 images (Front Photo, Back photo and tag photo) of the product. 
9. In the comments section, add any detailed reason
10. Select a resolution from the drop down:

Incase you are replacing with a different size or product 

1. Select the new size / product
2.  Confirm all details 
3. Once the exchange is approved by the respective Stylish Wodrobe team, you will be notified on mail 
4. A pick up will be arranged from your address
5. Once pick up is done, you will get an Invoice and Payment Link to pay the exchange amount of ₹99/- 
6. Once the amount it paid the exchange product will be dispatched from our warehouse.

Incase you are opting for Refund as Store Credit:

1.  It will take you to a confirmation page asking you to confirm store credit option minus the exchange fee of ₹99/- 
2. Once confirmed, store credit will be credited to your Stylish Wodrobe account within 24-48 business hours.